Refund and Returns Policy

We Normally Have Only A 5% Chance Of Damage During Shipping. All Claims/damage On Arrival Is To Be Reported On The Phone Immediately By Unboxing Videos And Pics. Report Immediately Through A Call And Raise The Ticket With The Details. Product Damages Can Either Be Refunded Or Replace In The Next Order. ( Right Now Due To Extremely High Temperatures We Will Refund Only 50 % Money For the Product If Damage Occurred Due To Transportation Issues). Due To Some Issues ( Stock Issues Or Pincode Issues), Some Orders May Be Cancelled Either Partially Or Fully, In Such Cases For Receiving Refund Pls Contact Us Via Mail At guppykart@gmail.com Or WhatsApp at 8010449612

Order No:
No Of item – Damage/defective
Photo Of Damage plants/ Defective Item On Top Of The Invoice Which We Send
Short Explanation
At The Time Of Delivery Itself Customer Should Take An Unboxing Video To Claim A Refund. If Some Product Is Not Available We Will Be Mentioning In Hard Copy Of Bill. Back Side Of The Front Page(From. To Address Is Written) Hard Copy Of Bill Will Be Provided. At The Time Of Unboxing Please Check For Clarifications. Defective Product Will Be Either Refunded Or Resend In The Next Order (Except The Products Which Are Limited In Some States).no Claim Request Will Be Entertained After 3 Hours Of Receipt Of Item. The Images Will Be Checked For Authenticity And Validity Against Our Return Policy For The Claim. We May Not Be Able To Refund If There Is An Unexpected Lock Or If The Parcel Is Delayed Due To Natural Calamities Like Floods Or Heavy Rains. If The Damage Is Caused After Adding The Fish To Your Tank, Then We Will Not Be Granted A Refund/replace. (Please Check Your Water Parameters Before Adding The Fish In Your Tank. Check Our Blog For The Steps To Be Followed For Adding A New Fish To Your Tank). All Our Deliveries Are On Mondays And Tuesdays To Fridays Order. After Dispatching We Will Mail The Tracking Details The Next Day. If The Address Of The Phone Number Is Missing Or Incorrect ( For Example House Number, State, Lane Pincode Etc…) Courier People Cannot May Return The Parcel, And In Such Cases We Cannot Refund Or Replace It Again. If Nobody Receives The Parcel At The Customer End We Won’t Be Able To Refund The Amount. Cancellation Request For The Dispatched Orders Will Not Be Entertained, If The Order Consists Of Plants And Fish. After The Cancellation Of Order By The Customer It Took 3 Working Days To Refund The Amount To The Customer’s Bank Account.

If Flood Or Any Other Natural Calamities Occurred In Your Place After You Order You Have To Inform Us Before The Product Shipment Otherwise We Won’t Be Able To Refund The Amount.